Refund policy
Refund & Return Policy
We stand behind our products. If something isn't right, here's how we make it right.
Satisfaction Guarantee
If you're not satisfied for any reason, contact us within 30 days of delivery and we'll work with you on a resolution — including a full or partial refund at our discretion.
Eligibility
- Unopened, unused products in original packaging may be returned within 7 days of delivery for a full refund
- Due to the nature of consumable products, we cannot accept returns on opened or partially used items, except in cases of damage or defect
- Final sale items are not eligible for return or exchange
Damaged or Defective Items
Email contactlunorabeauty@gmail.com within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund.
How to Initiate a Return
- Email contactlunorabeauty@gmail.com with your order number and reason for return
- We'll respond within 1-2 business days with instructions
- Once received and inspected, refunds are issued within 5-10 business days to the original payment method
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.